CEO: Borge Hald
Businesses today can find themselves with literally too much information about their customers, flooded with data from websites, social media, customer interactions and other sources, with no good way to turn that data into actionable insight.
Medallia develops the Medallia Experience Cloud platform that collects customer experience and feedback data from multiple sources, analyzes it, and through a series of performance management applications uses the results to resolve tactical issues and guide strategic decisions.
Based in San Mateo, Calif., Medallia has raised $255 million in four rounds of financing.
The company works with a range of consulting and services partners, including Accenture and PwC; implementation partners such as CommonFont and SMT; and technology partners including Tableau, Qlik and Google. In May the company launched the Medallia for Digital Partner Program for digital and analytics agencies.