Strengths: Upgrades to Pega's platform have included the addition of design tools for multi-experience apps, native bot framework, native AI and core conversational UI APIs. The platform's features "enable developers to design continuous customer experiences," Gartner said.
Cautions: Pega's professional services received "lower than average satisfaction" from customers that spoke with Gartner. Lengthy time to deployment was one trouble spot mentioned by customers. Pega also has fewer customers than most other vendors in the mobile app development platform market, and "Pega's prices tend to be at the high end for this market," Gartner said.